• Free cancellation is available up to 48 hours before check-in for standard room bookings, unless the hotel gives different written terms for a special rate, group booking, or long stay.
• Cancellations within 48 hours of check-in may attract a charge or deposit review, depending on the room category, stay dates, and payment status.
• No-shows may be charged according to the confirmed booking terms.
• A confirmed room is released back to availability when the hotel cancels the booking or checks out the guest after the stay.

Venue and event cancellations depend on date, setup requirements, catering, staffing, and external vendor commitments. The reservations team will confirm event-specific cancellation terms before final confirmation.

Date changes are treated as a request. The hotel will review availability, room category, rates, payment status, and any operational constraints before approving a new date.

Uploading a transfer receipt does not by itself confirm a reservation. Staff must verify the transfer, match the payment to the booking, and update the reservation status.

Where a refund is approved, timing depends on bank processing, payment method, internal review, and the details attached to the reservation. Guests may be asked to provide account details for reconciliation.

Questions can be sent to reservations@nasarawaluxuryhotel.ng or raised with the reservations desk at the hotel.