We collect only the information needed to respond to enquiries, process reservation requests, manage guest stays, and protect the hotel, guests, and staff.

• Contact details such as name, email address, phone number, and message content.
• Reservation details such as room or venue selection, stay dates, guest count, event details, special requests, booking status, and payment preference.
• Payment proof metadata for bank transfers, including uploaded receipt name, secure file URL, file key, transfer reference, and payment review status.
• Technical information such as basic device, browser, and website interaction data where it is needed for security, analytics, and service reliability.

We aim to handle personal information in a fair, lawful, transparent, limited, accurate, and secure manner. Guests may ask for access, correction, deletion, objection to processing, portability, withdrawal of consent where consent applies, or information about how their data is used.

• Some requests may be limited by lawful hotel records, payment verification needs, safety requirements, dispute resolution, or regulatory obligations.
• Where a request affects an active reservation, we may need enough information to identify the booking before taking action.
• Questions can be sent to reservations@nasarawaluxuryhotel.ng or raised with the reservations desk at the hotel.

We share information only where needed to provide hotel services, operate the website, process uploads and email, comply with lawful requests, or protect the hotel. We keep information only for as long as needed for the reason it was collected, unless a longer period is required for records, disputes, legal obligations, or security.

We use access controls, authenticated admin tools, secure upload links, and operational review steps to reduce unauthorised access. No online system is perfect, but we treat reservation and payment proof data as sensitive hotel records.